Freelance Community Supporter- All Languages

PokerStrategy is the world's leading poker school and community. We are currently looking for Freelance Community Supporters in each of our 19 language communities. As a Freelance Community Supporter, you will be working from home to support our growing online community in your language. You
will form a vital part of our community team and provide excellent customer service to our members through a variety of channels.


Your profile

• Know how to listen and respond to queries in a helpful and professional manner
• Excellent written communication skills
• Are an active member of the PokerStrategy.com community
• Understand and value good customer service including ‘going the extra mile’
• Fluency in English
• May have experience of working within customer service
• Are smart, resourceful and learn fast
• Enjoy being part of a team, whilst also having the ability to perform under your own drive and ambition

The challenge

As a Freelance Community Supporter, you have two key areas of responsibility:
1. Super Moderation 2. Customer Service

1. Super Moderator

As a Super Moderator, you are responsible for our public forum, where you:

• Monitor our forums and address customer issues proactively
• Moderate our forums so that they are a friendly and helpful place
• Moderate and answer news' comments
• Ensure there is a very good coverage for both service and moderation for our forums
• Act as an escalation point for moderators to address questions internally
• Find and train voluntary moderators
• Act as a role model for voluntary moderators, showing exemplary work ethic and providing them with constant feedback
• Internally document written feedback to voluntary moderators

2. Customer Service

When providing customer service, you:

• Ensure all customer inquiries are dealt with as quickly as possible when being on duty
• Ensure assigned language queues (ticket, email and phone) are cleared at all times
• Ensure information provided to customers is always up-to-date and of a high quality; keep your individual monthly Ticket QA standards

Interested?

If you think you have what it takes, apply today. For a complete application we need your CV, motivation letter and transcripts to be submitted to application@pokerstrategy.com.

NOTE: 
(1)  Ensure that you send an  e-mail in English with your job application to application@pokerstrategy.com.
(2) As a recommendation ensure that you   include my full name "Edeki Gift" and my PokerStrategy username "dekins"  in your application to serve as my recommending you for the job. This is  because I work with them indirectly which can be a plus in your chance of getting the job.