Freelance Community Supporter-Chinese Speaking

PokerStrategy is the world's leading poker school and community. As a Freelance Community Supporter, you will be working from home to support our growing online Chinese-speaking community. You will form a vital part of our team and endeavour to provide excellent customer support to our members through a variety of channels. We are looking for a person who has Customer Service mentality and is also passionate about Social Media and forum communities.



Your profile

• Know how to listen and respond to queries in a helpful and professional manner
• Possess excellent written communication skills
• Willingness to participate in building a strong forum community
• Understand and value good customer service including ‘going the extra mile’
• Fluent in English
• May have experience of working within customer service
• Are smart, resourceful and a fast learner
• Enjoy being part of a team, whilst also having the ability to perform under your own drive and ambition
• Experience in PR or Marketing projects would be advantageous
• Good knowledge of poker and the poker market in China would be advantageous
• Experience as a news writer or translator would be advantageous

The challenge

As a Freelance Community Supporter, you have two key areas of responsibility:
1. Forum Moderation 2. Customer Service

1. Forum Moderator

As a Forum Moderator, you are responsible for our public forum, where you:

• Monitor our forums and address customer issues proactively
• Moderate our forums so that they are a friendly and helpful place
• Moderate and answer news' comments
• Come up with new ideas and topics for discussions
• Ensure there is a very good coverage for both service and moderation for our forums
• Act as an escalation point for moderators to address questions internally
• Find and train voluntary moderators
• Act as a role model for voluntary moderators, showing exemplary work

2. Customer Service

When providing customer service, you:

• Ensure all customer inquiries are dealt with as quickly as possible whilst on duty
• Ensure assigned language queues (ticket and email) are cleared at all times
• Ensure information provided to customers is always up-to-date and of a high quality and your individual monthly Ticket QA scores meet our high standards

If you think you have what it takes, apply today. For a complete application we need your CV and motivation letter (both in English) to be submitted to application@pokerstrategy.com .

NOTE: 

(1)  Ensure that you send an  e-mail in English with your job application to application@pokerstrategy.com.
(2) As a recommendation ensure that you   include my full name "Edeki Gift" and my PokerStrategy username "dekins"  in your application to serve as my recommending you for the job. This is  because I work with them indirectly which can be a plus in your chance of getting the job.