Skill Enhancement Centre (SENCE) Limited: Office Manager,Auto WorkShop Manager,Receptionist , Terminal Manager and Ticketing Clerk

 Skill Enhancement Centre (SENCE) Limited: Office Manager,Auto WorkShop Manager,Receptionist , Terminal Manager and Ticketing Clerk


Title Of the JOB: TICKETING CLERK 
Job Reference Code:SE/03/TC 

Job Description: 
• Arranges reservations and routing for passengers at request of Ticket Agent.
• Examines passenger ticket or pass to direct passenger to specified area for loading.
• Plans route and computes ticket cost, using schedules, rate books, and computer.
• Reads coded data on tickets to ascertain destination, marks tickets, and assigns boarding pass.
• Assists passengers requiring special assistance to board or depart conveyance.
• Informs travel agents in other locations of space reserved or available.
• Sells travel insurance.
• Announces arrival and departure information, using public-address system.
• Telephones customer or Ticket Agent to advise of changes with travel conveyance or to confirm reservation.
• Sells and assembles tickets for transmittal or mailing to customers.
• Answers inquiries made to travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines.
• Checks baggage and directs passenger to designated location for loading.
• Assigns specified space to customers and maintains computerized inventory of passenger space available.
• Determines whether space is available on travel dates requested by customer.
• May make public address announcements of arrivals and departures.

Job Requirements:
The candidate must possess the following: 
• High school diploma/OND or equivalent.
• A dynamic person who can easily identify customer needs.
• Have an excellent communication skills and open personality in order to relate easily to potential clients. 
• Excellent Computer skills are an advantage
• The ability of working under stress. 
• A nice pleasant appearance and personality 
• Be based in areas like Ajah, Ojodu and Berger
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Closing Date: 12th July, 2013

Title Of the JOB: OFFICE MANAGER 
Job Reference Code:SE/02/OFM 

Job Description: 
Office Manager Job Purpose: Supports company operations by maintaining office systems and supervising staff.
Job Duties:
• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
• Maintains office staff by recruiting, selecting, orienting, and training employees.
• Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Contributes to team effort by accomplishing related results as needed.

Job Requirements:
• A minimum of HND / B.Sc. in any of the social science course
. A minimum experience of 2 - 3 years in administrative duties
• Effective verbal and listening communications skills
• Attention to detail and high level of accuracy
• knowledge of office administration
• computer skills including the spreadsheet and word processing programs, and e-mail at a highly proficient level
• analytical and problem solving skills
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Closing Date: 13th July, 2013

Title Of the JOB: TERMINAL MANAGER 
Job Reference Code:SE/04/TM 
Job Description: 
• Manage the entire local operation to meet and exceed all goals and objectives established by the corporate office.
• Candidate will be responsible for spending 50% of their time in sales and 50% of their time in operations and must be comfortable in doing both.
• Direct management team to accomplish the agreed budget with both the direct and indirect management of people, processes, and resources.
• Manage the daily activities of the terminal.
• Ensure all processes, reporting, and controls are completed timely and accurately each day.
• Manage through direct and indirect supervision of employees and supervisors.
• Review the company reports each day to determine action plans that address any items with significant variances.
• Manage the monthly P&L process.
• Prepare monthly management reports.
• Conduct Employee Briefings and Business Review Meetings on a scheduled frequency so all employees have a basic understanding of how the terminal and company are performing. 
• Maintain a record of all meetings and develop an action plan for any significant variances


Job Requirements:
• Minimum of B.Sc /HND in social science or Engineering
• Min. 5 years of experience in the transportation industry 
• Knowledge about transportation and transportation terminal management (trucks, trailers, forklift, reefer units, mechanics, warehouse workers, and outside vendors) 
• Ability to pay attention to details
• Self-motivated
• Ability to prioritize job projects and urgent matters 
• Ability to multitask 
• Ability to lead and motivate employees 
• Ability to work with little or no supervision 
• Strong background in putting procedures into place and strong organization skills.
• Know the importance in providing quality customer service.
• Must be skilled in Microsoft Office Suites
• Excellent written and verbal communication skills.
• Be based in areas like Ajah, Lagos, Mando and Kaduna
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Closing Date: 12th July, 2013

Title Of the JOB: AUTO WORKSHOP MANAGER 
Job Reference Code:SE/05/AWM 
Job Description:
Job Purpose 

Manages and motivates all services’ staff and other personnel involved in delivering high level, quality service, and on time delivery of service vehicles in order to ensure growth and expansion to achieve targets.

Job Responsibility

• Analyze current procedures and activities to identify and present opportunities for improvement of the workshop. 
• Ensure that the department is adequately staffed to achieve objectives, and that technicians are aware of procedures for using new products and equipment. 
• Facilitate the orientation of new team members in collaboration with the Workshop Supervisor by familiarizing them with work surroundings, explaining work hours, procedures, use of equipment and job expectations and ensure that new team members understand their respective duties.
• Maintain good relationships with customers.
• Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
• Facilitate the training and development of team members in the department, by providing feedback and coaching to support improvements in their job performance.
• Conduct annual Performance Appraisal for Workshop Personnel.
• Provide advice and technical assistance to team members.
• Evaluate the impact of work delays, interruptions or changes in plans to develop appropriate course of actions.
• Monitor workflow to anticipate impact of delays due to team members being absent for leaves, holidays or sickness.
• Review customers service orders and inspect the quality of a technician repairs before the release of vehicles.
• Review work orders to ensure that all actions have been documented according to Service Workshop policies and procedures.
• Plan and adjust the workloads of department personnel to match their skills and abilities.
• Plan and prepare annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.
• Coordinate with sales department and arrange for delivery of equipment to customers.
• Maintain communication with GM headquarters to obtain security information, report unusual concerns and share new ideas that may contribute to improved Workshop operations. 

Job Requirements:
Requirement
•Experience in the automotive industry
•Degree/Diploma - Mechanical/Automobile Engineering
• 5 years’ experience managing an automotive workshop, particularly attached to a dealership
• Automotive systems (vehicle layout, function and location of parts)
• Knowledge of mechanical issues, warranties, service and general repairs
• Organizational ability
• Detail oriented
• Technically competent with ability to train others
• Customer service ability& Quality Focus
• Energy and drive. 
• High integrity and professionalism. 
• Good communication ability both verbally and in writing. 
• Strong interpersonal skills 
• Computer skills: Microsoft Office Package
• Leading & Supervising
• Team Orientation
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Closing Date: 12th July, 2013 

Title Of the JOB:RECEPTIONIST 
Job Reference Code:SE/02/RCP 

Job Summary
Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.

Primary responsibilities
• Answer phones and operate a switchboard.
• Route calls to specific people.
• Answer inquiries about company.
• Greet visitors warmly and make sure they are comfortable.
• Schedule meetings and conference rooms.
• Make coffee and set out food.
• Ensure reception area is tidy.
• Coordinate mail flow in and out of office.
• Coordinate office activities.
• Arrange appointments.
• Cash out people when necessary.
• Validate parking tickets.
• Give visitors badges and direct them to where they can sign in.
• Send email and faxes.
• Collect and distribute parcels and other mail.
• Perform basic bookkeeping, filing, and clerical duties.
• Prepare travel vouchers.
• Take and relay messages.
• Update appointment calendars. 
• Schedule follow-up appointments.

Job Requirements:
• A minimum of HND/ B.Sc in any social science course
• A minimum of 2 – 3 years experience on the job
• Analytical and problem solving skills
• Decision making skills
• Excellent communications skills
• Ability to pay attention to detail 
• Must be honest, trustworthy and respectful
• Must be flexible and able to multi task
• Must demonstrate sound work ethics
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Closing Date: 13th July, 2013